About
Inclusive Experience Ltd
Inclusive Experience Ltd was set-up by Lucy Dodd to enable organisations to address and improve the user experience of their web and mobile products for disabled, deaf and elderly users.
All training and consultancy services provided take a pragmatic, user-centred approach to accessibility; to help organisation find solutions and achieve full legal compliance.
Inclusive Experience Ltd is an official partner of Race Online 2012, the government sponsored initiative lead by Martha Lane Fox, which aims to bring people and organisations together to improve the life chances of the 8.7 million people who have never been online.
The company is based in the UK.
Lucy Dodd, Director
Lucy set up Inclusive Experience Ltd after an eight year career at the BBC, having reached the position of Senior Accessibility Specialist, Future Media and Technology.
Having developed Juvenile Rheumatoid Arthritis at the age of two, Lucy has first-hand experience of the barriers that present themselves in everyday life, with a disability, and the frustrations of feeling excluded.
However, It was at the BBC that Lucy became particularly passionate about user centred design, accessibility and user research while working as a web producer for BBC websites including Events, Search, Radio 2, Be On a Show and EastEnders.
In 2006 she became the accessibility specialist for BBC Online and Mobile; responsible for ensuring the accessibility of the BBC's websites and mobile services. During four years in this role, Lucy worked across the BBC Future Media and Technology division encouraging web teams to engage with users and fully integrate accessibility into product research, design, development and Agile project management processes.
This user-centred approach resulted in a high-level of accessibility being achieved across flagship sites including BBC iPlayer, Food, Weather, Merlin, Radio 2 online, CBBC, CBeebies, the customisable BBC homepage, the Mobile homepage, Mobile News and the BBC's international homepage BBC.com.
Particular achievements during her time at the BBC include co-writing the BBC's Accessibility Standards and Guidelines, chairing the BBC's accessibility working group, leading the redesign of the BBC's accessibility web site, My Web My Way, writing, directing and producing the pan-BBC e-learning course, and shaping the accessibility policy for BBC iPlayer, which went onto win a BIMA Award for Usability & Accessibility 2009.
Lucy takes a refreshing approach to accessibility by cutting through legislation and standards to provide achievable, creative and inclusive user experience solutions.
Recently, Lucy has been accepted onto the steering group for Fix the Web, and as a trainer for Econsultancy.